Sales Policy
Customer service
Welcome to Tienda RMX, your authorized supplier of official Rotary International products in Mexico. In this section, we are committed to providing you with the best customer service. If you have any questions or require assistance, please do not hesitate to contact us. Our goal is to ensure your shopping experience is safe and satisfactory. We are here to help you every step of the way.
Privacy and security
At Tienda RMX, the privacy and security of your personal data is our priority. We want you to feel confident when shopping with us. Our detailed policy explains how we protect your information, how your data is used to process your orders, and how we ensure your data is secure at all times. You can trust that your data is in good hands.
Consultation for wholesalers
Are you a retailer interested in selling our products? We'd love to partner with you! In this section, you'll find all the information you need to become a distributor of our amazing products. We're committed to providing you with the support you need to help your business grow and thrive.
Payment methods
At Tienda RMX, we offer a variety of secure and convenient payment methods, including credit/debit cards, PayPal, and offline payment options. We want your shopping experience to be hassle-free, so we've enabled different options so you can choose the one that best suits your needs.
Exchange and Return Policy
At Tienda R MX, we work to ensure that every customer receives quality products that proudly represent the Rotary identity. If for any reason you are not completely satisfied with your purchase, we offer our exchange and return policy.
1. Return and Exchange Deadlines
You have up to 7 business days after receiving your order to request an exchange or refund.
After this period, your request cannot be processed.
2. Product Conditions
For us to accept an exchange or return, the product must:
Be in perfect condition and without signs of use.
Keep its original packaging, tags, and complete accessories.
Proof of purchase or order number must be presented.
3. Applicable Cases
Products with manufacturing defects.
Orders damaged during shipping (photographic evidence required).
Shipment of an incorrect item.
Size or model exchange (subject to availability).
4. Procedure
Contact us at contacto@tiendarmx.com, indicating your order number and the reason for your request.
Our team will validate the information and send you instructions for shipping the product.
Once received and reviewed, we will confirm approval of your exchange or return.
5. Shipping Costs
If the error is attributable to Tienda R MX (defect, incorrect, or damaged product), we will cover the shipping costs.
If the return is due to the customer's decision (exchange of size, model, or other personal reason), shipping costs will be the buyer's responsibility.
6. Refunds
Refunds are processed within 7 to 10 business days after receiving the returned product.
The refund will be issued to the same payment method used for the purchase.
7. Exceptions
Refunds do not apply to personalized products or special club orders.
Returns are not accepted on clearance items or special promotions.